Australian Pavilion – Shanghai World Expo

Case Study
Australian Pavilion – Shanghai World Expo

The Australian Pavilion at the Shanghai World Expo represented Australia’s most significant soft diplomacy project ever.

It attracted 8 million visitors, hosted 20,000 VIPs at 220 events and was voted a Top 5 Pavilion.

IVG was contracted by DFAT to deliver Turnkey Operations which required the recruitment, training and management of 450 full time staff to deliver this Project.

The Pavilion won multiple awards and met or exceeded virtually all KPIs established for it.


Australia and Shanghai, China


Department of Foreign Affairs and Trade

IVG services for the Australian Pavilion – Shanghai World Expo

  • Operational Planning
  • Recruitment and Training
  • Workforce Management
  • Pavilion Operations
  • VIP Services
  • Event Management
  • Retail Services
  • F&B Services
  • Facility Maintenance
  • Decommissioning